PRODUCTS

Emeres Services
Representatives in Puerto Rico

A world-class emergency call management and dispatch solution designed to meet the needs of multi-agency 9-1-1 services, as well as individual law enforcement, fire and EMS agencies worldwide.
This solution helps agencies achieve the emergency response goals set by the NFPA, the National Fire Protection Association. NFPA's mission is to reduce the worldwide burden of fire and other hazards on the quality of life by providing and advocating science-based consensus codes and standards to minimize risk to life and property.

Interact Case Management
Case Management System

Manages through its workflow all documentation, information, scenarios, and approvals of the cases managed by the system.
Manages all case information, history, and updates.
It has a dashboard where any case available in the system can be analyzed and worked on.
The user can query through multiple data sections to find and work a specific case of interest.

Interact Help Desk
Help Desk System

Manages through its workflow all documentation, information, scenarios, and approvals of the help desk ticket managed by the system.
Manages all help desk ticket information, history, and updates.
It has a dashboard where any help desk ticket available in the system can be analyzed and worked on.
The user can query through multiple data sections to find and work a specific help desk ticket of interest.

Interact Correspondence
Correspondence System

Manages through its workflow all documentation, information, scenarios, and approvals of correspondence managed by the system.
Manages all correspondence information, history, and updates.
It has a dashboard where any correspondence available in the system can be analyzed and worked on.
The user can query through multiple data sections to find and work on a specific correspondence of interest.

Benefits of the case management process:

The case management process offers a wide range of benefits at the organizational level. One of the most important benefits is the ability to make complex problems manageable through the implementation of efficient workflows. Once workflows are established, case managers and other stakeholders can develop and implement effective plans in a consistent manner.

Other benefits of the case management process include:

Faster case resolution. Case management software streamlines the processing of an organization's cases. Team members can use one solution to communicate, track and improve cases. A streamlined process increases both efficiency and employee productivity.
Improved records. With case management solutions, organizations can retain all pertinent case information in an easily accessible database. Advanced document management features facilitate the collection, extraction, categorization, and storage of important data.
Efficient collaboration. The case management software streamlines communication, allowing stakeholders to access information and communicate through a single interface. This helps case managers and other representatives provide real-time updates to clients or citizens.
Easy access to information. The ability to quickly access information related to a particular case accelerates its resolution.
Elimination of manual processes. Automated case management solutions eliminate the need to gather paperwork, allowing documentation to be unified and stored electronically, avoiding loss of valuable resource time, and obtaining a satisfactory resolution of cases and enabling the organization to provide excellent customer/citizen service.
Provide superior customer/citizen service. A superior level of service is provided by facilitating communication with customers or citizens and enabling timely resolution of their concerns.
Better understand customers or citizens. Case management systems can help organizations analyze data to detect trends, focus on key performance indicators and identify opportunities to better serve customers or citizens. Data analysis is critical in the assessment phase of the case management process.